Frequently Asked Questions

How do I know if a part fits my appliance?

Always compare the complete appliance model number from your appliance rating label with the compatible model list and replacement part numbers on the product page. If you are unsure, contact us before ordering with your model number and the part number you are replacing.

Are HPUY parts OEM parts?

Unless a product page clearly states otherwise, HPUY sells compatible replacement parts. Brand names and part numbers are used to identify compatibility only.

How fast do orders ship?

Most in-stock orders process within 1-3 business days. Standard shipping is usually estimated at 5-8 business days after carrier pickup. See our Shipping Policy for more details.

Can I return a part if it does not fit?

Eligible unused and uninstalled items may be returned within 30 days of delivery after return authorization. Please review our Refund & Return Policy before sending anything back.

How do I track my order?

Use the tracking link in your shipping email, visit our Order Tracking page, or log in to your account.

How do I contact support?

Email [email protected], call (304) 462-9735, or use our Contact Us page. Business mailing address: Gaynor Ave, North Charleston, SC 29405, United States.