Privacy Policy

This Privacy Policy explains how HPUY.COM collects, uses, shares, and protects personal information when you visit our website, contact us, create an account, or make a purchase.

Information We Collect

Order information: name, billing address, shipping address, email address, phone number, items ordered, order history, and payment-related details.
Account information: login details, saved addresses, and order access information if you create an account.
Device and usage information: IP address, browser, device type, pages viewed, referring pages, search terms, cookies, and similar technologies.
Support information: messages, model numbers, photos, return requests, warranty registrations, and claim details you submit to us.

How We Use Information

To process orders, payments, shipping, returns, refunds, and warranty requests.
To provide customer support and help identify compatible appliance parts.
To prevent fraud, secure the site, and troubleshoot technical issues.
To improve product pages, search, advertising, analytics, and customer experience.
To comply with legal, tax, accounting, and regulatory obligations.

Payments

Payment information is processed by our payment providers. We do not intentionally store full credit card numbers on our website. Payment providers may collect and process information according to their own policies and security requirements.

Google Analytics, Google Ads, and Site Measurement

We use Google tools such as Google Analytics, Google Ads, and Google Site Kit to understand site performance, measure conversions, improve product pages, and support advertising. These tools may use cookies or similar technologies to collect device and usage data. You can control cookies through your browser settings and, where available, Google account or ad settings.

Sign in with Google

If we offer Sign in with Google, we use it only to help you create or access your HPUY.COM account. We request only basic account identity information needed for login, such as your name, email address, and Google account identifier. We do not request access to Gmail, Google Drive, or unrelated Google account data for normal store login.

Cookies

We use cookies and similar technologies for site functionality, cart and checkout operation, security, analytics, advertising measurement, and preference storage. You can block or delete cookies in your browser, but some store features may not work correctly without required cookies.

Sharing Information

We share information with service providers that help us operate the store, including payment processors, shipping carriers, email providers, analytics providers, advertising platforms, fraud-prevention tools, hosting providers, and customer support tools. We may also disclose information when required by law or to protect our rights, customers, and website.

US State Privacy Rights

Depending on your state of residence, you may have rights to request access to personal information, correction, deletion, portability, limitation of certain processing, and opt out of certain targeted advertising or sale/share activities as defined by applicable law. To submit a request, contact us at [email protected]. We may need to verify your identity before completing a request.

Data Retention

We retain order, tax, support, fraud-prevention, and account records for as long as needed to operate the store, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use reasonable technical and organizational safeguards to protect personal information. No website, payment system, or internet transmission can be guaranteed to be completely secure.

Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page.

Contact Us

For privacy questions or requests, email [email protected] or use our Contact Us page. HPUY.COM LLC, Gaynor Ave, North Charleston, SC 29405, United States. Phone: (304) 462-9735.